Privacy Policy

1. Introduction

Hair Loop ("we", "us", "our") operates the Hair Loop mobile application ("app"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our app and the choices associated with that data.

We are committed to protecting your privacy. Please read this Privacy Policy carefully to understand our privacy practices.

2. Information Collection and Use

We collect different types of information for various purposes to provide and improve the Hair Loop app.

Types of Data Collected:

Personal Identification Information: Name, email address, phone number, date of birth, and other profile information you provide.
Hair Analysis Data: Photos of your hair, hair type information, texture, color, condition assessments, and hair concerns.
Usage Data: Information about how you interact with the app, including features used, recommendations viewed, and time spent in the app.
Device Information: Device model, operating system version, unique device identifiers, and mobile network information.
Location Data: We may collect location information with your permission for local product recommendations.

3. Use of Data

Hair Loop uses the collected data for various purposes:

To provide and maintain the Hair Loop service
To perform AI analysis on your hair photos
To generate personalized recommendations
To track your hair health progress over time
To improve and optimize the app
To send you updates and notifications (with your consent)
To respond to your inquiries and provide customer support
To detect and prevent fraudulent transactions and other illegal activities
To comply with legal obligations

4. Security of Data

We implement comprehensive security measures to protect your personal information. Your data is encrypted using industry-standard TLS/SSL encryption during transmission and storage.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Your Hair Photos

Your hair photos are essential for our AI analysis. Here's how we handle them:

Photos are encrypted before transmission and storage
Photos are only used for AI analysis and personal hair tracking
We never share your photos with third parties
You can delete any photos from your account at any time
All photos are automatically deleted upon account deletion

6. Third-Party Services

Hair Loop may integrate with third-party services for enhanced functionality. These services have their own privacy policies, and we encourage you to review them. We are not responsible for their privacy practices.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our app, as long as those parties agree to keep this information confidential.

7. Data Retention

We retain your personal data for as long as necessary to provide the Hair Loop service and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your data at any time through your account settings.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

Right to access your personal data
Right to correct inaccurate personal data
Right to request deletion of your data
Right to opt-out of marketing communications
Right to data portability
Right to withdraw consent at any time

9. Children's Privacy

Hair Loop is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page and, for significant changes, by providing a notice in the app.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Hair Loop Privacy Team
Email: [email protected]
App: Settings > Help & Support > Contact Us